We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.

To start a return, you can contact us at sales@waihana.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  A return authorization number shall be issued and must be clearly noted on the return package. All returns must be in their complete original packaging and be shipped prepaid and insured. Waihana is not responsible for lost items and cannot issue credit for lost items. Upon receipt, Waihana reserves the right to refuse a refund if the merchandise does not meet return policy requirements. All products returned without prior customer service contact and return authorization number will be refused and returned to the sender.

You can always contact us for any return question at sales@waihana.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Waihana does not do exchanges.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS.