Wherever possible, we strive to ship the majority of our packages with FedEx 2-Day direct from our warehouse on Oahu. In cases where we must ship to P.O. Boxes or APO addresses, we utilize USPS Priority Mail with Delivery Tracking. We offer domestic services through FedEx, UPS, and USPS. A wide variety of metered rates will be made available to you during the checkout process.
Domestic returns are processed by our customer support staff. To initiate a return, utilize our chat app on the Waihana homepage or email us at email@example.com. Once our staff issue you a Return Authorization, you will receive a complimentary return label. Please remember to follow our return policy explicitly to expedite your refund. We impose a 15% restocking fee on any wetsuit or product where the hangtag has been removed from the garment or any of the packaging materials are compromised.
For all international shipping we use FedEx International Economy unless you select otherwise during the checkout process. All international packages will be sent with Delivery Tracking. We do offer expedited metered rates for DHL, FedEx, UPS, and USPS during checkout, where available. Please do not contact us for any rates beyond what is listed during checkout.
Shipping on international orders will not be reimbursed for returns. It is the customer’s responsibility to ship out and pay for the return postage for all international parcels. To initiate a return, utilize our chat app on the Waihana homepage or email us at firstname.lastname@example.org. Once our staff issue you a Return Authorization Number, you may return the package to us and must write the RMA Number on the side of the box. You should also send us the tracking number you get from your courier so that we can be advised when the shipment will be arriving.
Please remember to follow our return policy explicitly to expedite your refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. PLEASE NOTE A 15% RESTOCKING FEE WILL BE ASSESSED FOR ANY WETSUIT THAT HAS BEEN TAKEN OUT OF ITS PACKAGING AND TRIED ON. WE SIMPLY CANNOT RESELL WETSUITS THAT HAVE BEEN TRIED ON BY PREVIOUS CUSTOMERS. THEY MUST BE SANITIZED AND REPACKAGED.